Our client was a Swiss firm that wanted to build a comprehensive medical practice management system for the European market. This included a responsive web application that would support electronic patient records, appointment scheduling, digital prescriptions, and patient security, all seamlessly integrated.
Responsive mobile design
UI/UX Design, Information architecture
Our aim was to streamline and simplify the entire operations process in medical clinics, with an emphasis on increasing the efficiency of medical staff. We wanted it to be smart and intuitive, allowing the medical staff to focus on their work. We created a responsive design for mobile that challenged the paradigm that work has to be done in front of a computer.
- We designed the patient history page to include everything related to the interaction of the patient and the clinic. The patient history contains a chronological record of appointments, diagnosis, prescriptions and reports. Patients no longer need to worry about managing physical files and papers. This creates a hassle free experience for hospital staff when referring to patient records, increasing efficiency and reducing errors.
- An intuitive drag and drop interface that allows the user to reschedule and modify appointments easily. An appointment can include not just a doctor, but also lab technicians, assistants, and other facilities at the hospital. This ensures efficient allocation of all the clinic’s resources.
- Every healthcare working in the clinic can use PatientDoc to update their schedules and show availability to patients. This lets patients strategically make appointments so that they can receive all their care in a single day.
CHALLENGES & INSIGHTS
The main challenges we faced were that medical practice management systems are inherently content heavy, and are subject to legal and ethical constraints. We couldn't apply the consumer model we used for our other products, and had to understand the protocol in medical practice. The application needed to be designed for doctors, nurses, lab technicians, and other hospital staff. We had to make the language and conceptual models used inclusive in order to ensure a simple and intuitive experience.